AI Receptionist for Small Businesses

Overview

An AI-powered voice receptionist that picks up every incoming call, understands natural speech, answers common questions about your business, and books appointments directly into your calendar. It works 24/7 so you never miss a lead, even after hours or during peak times.

Problem

Small businesses miss calls when staff are busy, losing potential customers who won't leave a voicemail.

Solution

Deploy an AI voice receptionist that answers every call 24/7, greets callers, answers FAQs, books appointments, and routes urgent calls to staff.

How It Works

1. Incoming call is routed to the AI voice agent via Vapi
2. AI greets the caller naturally and asks how it can help
3. Caller's intent is detected using OpenAI (booking, inquiry, urgent issue, etc.)
4. For appointments: AI checks real-time availability and books directly into Google Calendar
5. For FAQs: AI answers questions about hours, services, pricing, and location
6. For urgent matters: AI transfers the call to the right team member
7. Call summary and transcript are logged and sent to the team via Slack or email